Hello all,
After over an hour of searching these and the official blackberry forums, I'm stumped. I've seen this issue from those switching from BB6 to BB7, and the fix was to go back to BB6 apparently, which is less than helpful for me with a BB10 phone.
I have an existing BBID, I'm switching from a 9900. I install BB link and do the whole phone switch thing, copy all data/info/pics/whatever over from the 9900. No problem. I'm connecting to an exchange server through activesync which works sometimes, but kicks me regularly and I have to re-enter my password to re-connect (but that's a separate issue).
Phone works, browser works, everything works as far as I can see. I go to setup BBM and I just get "Associating BBM with your BlackBerry ID". And that's it. Forever.
I've found another message in these forums posted awhile ago saying the same thing, as well as one on the official blackberry boards, but neither were replied too, so I'm wondering if anyone else has run into this and know of a possible fix? The new BB10 doesn't permit you to delete a core app, such as BBM, like the older OS's did, so going that route won't work.
I'm part of a UAG (user acceptance group) trialing the new BB platform for my company, so I want to give this device and OS a full legit shot, but to do that, I'd really like the full functionality of the phone. I know this isn't a wide spread issue, else there would be more than three people seen so far screaming about it, so just curious if there is any other experiences with this. Many thanks.
-Dirk
After over an hour of searching these and the official blackberry forums, I'm stumped. I've seen this issue from those switching from BB6 to BB7, and the fix was to go back to BB6 apparently, which is less than helpful for me with a BB10 phone.
I have an existing BBID, I'm switching from a 9900. I install BB link and do the whole phone switch thing, copy all data/info/pics/whatever over from the 9900. No problem. I'm connecting to an exchange server through activesync which works sometimes, but kicks me regularly and I have to re-enter my password to re-connect (but that's a separate issue).
Phone works, browser works, everything works as far as I can see. I go to setup BBM and I just get "Associating BBM with your BlackBerry ID". And that's it. Forever.
I've found another message in these forums posted awhile ago saying the same thing, as well as one on the official blackberry boards, but neither were replied too, so I'm wondering if anyone else has run into this and know of a possible fix? The new BB10 doesn't permit you to delete a core app, such as BBM, like the older OS's did, so going that route won't work.
I'm part of a UAG (user acceptance group) trialing the new BB platform for my company, so I want to give this device and OS a full legit shot, but to do that, I'd really like the full functionality of the phone. I know this isn't a wide spread issue, else there would be more than three people seen so far screaming about it, so just curious if there is any other experiences with this. Many thanks.
-Dirk